Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Please note that processing times may be slightly longer during peak seasons, product launches, or holidays.
To maintain maximum freshness and efficacy of our dietary supplement gummies, products are stored and dispatched from climate-controlled fulfillment facilities.
Shipping Times
Since our products are shipped directly from our international fulfillment centers to ensure optimal inventory freshness, shipping times may vary depending on the facility location and destination country. Typical estimated delivery times are:
United States & Canada: 7 – 10 business days
Europe: 10–12 business days
Australia & New Zealand: 10–14 business days
Rest of the World: 15–20 business days
Please note: These timeframes are estimates and may be affected by customs processing, regional postal delays, or unforeseen circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. Please allow up to 3–5 business days for tracking information to update in the carrier system.
Multiple Items in One Order
If you purchase multiple items or bundles, they may be shipped separately from different fulfillment locations to ensure faster delivery. You may receive more than one package, possibly arriving on different days.
Customs, Regulatory Compliance & Import Taxes (Supplements Notice)
By placing an order, the Buyer acknowledges and agrees that dietary supplement import regulations vary by country. It is the Buyer's responsibility to ensure that the purchased supplements and ingredients are compliant with local laws and allowed for personal import into the destination country.
Any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise on the checkout page or shipping method description (DDP – Delivered Duty Paid), all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance. If the Buyer refuses delivery, fails to pay Import Charges, or if customs authorities hold or destroy the shipment due to local supplement import restrictions, Glowi Up shall have no obligation to refund any amounts paid for the goods, shipping costs, or customs penalties.
Wrong Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address provided is accurate and complete. We cannot guarantee address changes once an order has entered processing. Orders returned due to an incorrect or incomplete address may be subject to reshipping or restocking fees.
Lost, Stolen, or Delayed Packages
While we do our best to ensure timely delivery, Glowi Up is not liable for packages lost, stolen, or delayed due to courier issues, customs processing, or natural events. If your order is significantly delayed or marked as delivered but not received, please contact us at support@getglowiup.com, and we will assist you in opening a carrier investigation.
Questions?
If you have any questions about your order, tracking, or shipping policies, please contact us at support@getglowiup.com.