Terms of service
OVERVIEW
Welcome to Glowi Up! The terms "we", "us", and "our" refer to Glowi Up. Glowi Up operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Glowi Up is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction of residence) to purchase our dietary supplement products. To use the Services, including purchasing any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials.
SECTION 2 - OUR PRODUCTS & HEALTH DISCLAIMER
We have made every effort to provide an accurate representation of our dietary supplement products in our online store.
Dietary Supplement Notice:
Statements made regarding our products have not been evaluated by the Food and Drug Administration (FDA) or local health authorities. Our products are not intended to diagnose, treat, cure, or prevent any disease. Information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. Please consult with a healthcare professional before starting any diet, exercise, or supplementation program.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Glowi Up reserves the right to accept or decline your order for any reason at its discretion. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or unauthorized export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, or customs charges. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, are owned by Glowi Up, its affiliates, or licensors and are protected by intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. Unauthorized reproduction, distribution, or modification of any material is strictly prohibited.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" and "as available" without any warranties or endorsements.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials. Please review third-party policies carefully before engaging in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Glowi Up is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Glowi Up. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases with Glowi Up.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 11 - FEEDBACK AND USER REVIEWS
If you submit product reviews, testimonials, photos, videos, ideas, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial marketing. You represent that you own all rights to your Feedback and that it complies with these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the site to: (a) violate any laws or regulations; (b) infringe upon intellectual property rights; (c) transmit false or misleading information; (d) upload malicious code or viruses; (e) scrape, gather, or collect data using automated tools (including AI agents) without permission; or (f) interfere with security features. We reserve the right to terminate your access for violating any prohibited uses.
SECTION 14 - AGENTS
If you deploy software agents or automated tools to interact with our Services, they must clearly identify themselves via standardized HTTP user-agent headers (Agent/[agent name]) and must not attempt to obfuscate computer activity or bypass security protocols/CAPTCHAs.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services in our sole discretion at any time without notice. Provisions regarding Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Governing Law will survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED BY GLOWI UP, THE SERVICES AND ALL PRODUCTS OFFERED ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL GLOWI UP, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES (INCLUDING DIETARY SUPPLEMENTS).
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Glowi Up, Shopify, and our affiliates, officers, directors, and employees from any claims or demands, including reasonable attorneys' fees, arising out of your breach of these Terms of Service or violation of any law or third-party rights.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed, and the remaining provisions shall remain valid and enforceable.
SECTION 20 - ENTIRE AGREEMENT
These Terms of Service and any policies posted by us constitute the entire agreement between you and us, governing your use of the Services and superseding any prior agreements.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website. Your continued use of the website following changes constitutes acceptance.
SECTION 23 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@getglowiup.com.
Glowi Up
Email: support@getglowiup.com
Address: Old Gloucester Street, 27, London WC1N 3AX, United Kingdom